Refund policy

At buy4lyf, all sales are final. We do not accept returns or process refunds for "change of mind" or buyer's remorse. Refunds or replacements are only issued in the strict event that an item arrives damaged, defective, or if you receive the wrong item.

To start a claim for a defective or damaged item, you must contact us at store.buy4lyf@gmail.com within 4 days of receiving your order.

When contacting us, please include clear photo or video evidence of the defect or damage, along with your receipt or proof of purchase. Once we receive your evidence, we will evaluate the issue. If your claim is accepted, we will issue a refund or send a replacement without requiring you to ship the broken item back to us. Claims submitted without photographic or video proof will not be accepted.

You can always contact us for any order issues at store.buy4lyf@gmail.com.

Damages and issues Please inspect your order upon reception and contact us immediately (with photo or video evidence) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items For hygiene and safety reasons, personal care goods, beauty tools, and cosmetics (such as our makeup pens and thermal hair combs) are strictly non-returnable and non-refundable unless they arrive damaged or defective. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges We do not offer standard exchanges. Replacements are only issued if the original item arrived defective, damaged, or incorrect, pending the evidence review process mentioned above.

 

Refunds We will notify you once we’ve received and reviewed your photo/video evidence, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your refund, please contact us at store.buy4lyf@gmail.com.